Experience

Favour Kelvin - Technical Writer

Led documentation migration from Gitbook to Docusaurus.
Produced 50+ Zendesk support documents addressing customer inquiries.
Wrote over 30+ Web3-focused technical articles and product tutorials enhancing engagement with Calimero products.
Updated and managed internal documentation on Confluence.
Implemented docs-as-code using GitHub and Docusaurus for version control, automated publishing, and collaboration.

Led documentation lifecycle for Bacalhau's first product documentation from concept to publication.
Created 75+ documentation pages following an established style guide for consistency.
Collaborated with the product and engineering teams to ensure documentation accuracy.
Managed Jira documentation tasks, enhancing team collaboration across time zones.
Utilized Google Analytics for content strategy, driving decisions based on user metrics.
Produced monthly newsletters, highlighting product updates and features, and boosting engagement.

Centralized scattered GitHub information into a single source on Docusaurus.
Created GlueOps's first user documentation from scratch.
Created Getting Started guides for platform administrators and developers.
Documented how to deploy an application to the GlueOps platform and its supported registries (Docker Hub, Google Cloud, GitHub, AWS, Azure, and Quay).
Collaborated with product owners and engineering teams for documentation accuracy.

Identified and addressed documentation gaps to achieve a comprehensive guide.
Closed over 30 documentation tickets within my first 2 months.
Adopted a docs-as-code approach with Readme.io and Markdown, optimizing documentation efficiency.
Conducted API endpoint testing, ensuring technical accuracy.
Developed and maintained Mindee SDK guides, enhancing resource usability.
Updated the API release documentation regularly.

Authored 35+ blog posts on topics including data analytics, BigQuery, Tableau, Power BI, Looker Studio, and more.
Ensured content accuracy and depth through comprehensive research.
Worked closely with SMEs to develop content reflecting best practices and practical use cases.
Wrote SEO-focused articles to boost search visibility and targeted traffic.

SOAP & REST API, Postman, Swagger, YAML, Open API, Docusaurus, Curl, ReadMe, Hugo, Jekyll, and SDKs
Markdown, Madcap Flare, GitHub, Sphinx, Git, GitLab, JIRA, Confluence, Slack, Google Docs, Microsoft Word, Webflow, Adobe Framemaker, and WordPress
VS Code, CI/CD, Power BI, Kubernetes, ArgoCD, Tableau, BigQuery, AWS, GCP, DevOps, and Azure
HTML5, XML, CSS, JavaScript, Java, Python, NoSQL
Photoshop, Lucidchart, Miro, Draw.io, Adobe Premiere, Canva, Adobe Illustrator, and ScreenFlow

Docs-as-code workflow, agile meeting management, fintech, finance, and DeFi authoring
API documentation, API testing, API request and response code examples, API parameter definitions, SDKs, and software libraries
Getting started guides, user manuals, SOP documents, user help docs, product tutorials, installation instruction procedures, internal marketing copywriting, developer guides and release notes, writing style guidelines, Web3 and blockchain

Abia State University, NG
Bachelor of Science in Microbiology: September 2015 - June 2019