Location: London, United Kingdom (or remote)
Class of Work: Full-time, Freelance, Contract
Type of Work: End-user documentation, API references, developer onboarding, information architecture, knowledge management
Desired Title: Senior Technical Writer, Lead Technical Writer, Information Architect, Knowledge Manager, Documentation Architect
Summary
Technical writer with 5+ years of experience building documentation systems for high-growth startups across fintech, Web3, developer tooling, and open source. Specialised in API-first documentation architecture, docs-as-code pipelines, and AI-augmented workflows. Proven track record of owning documentation end to end, from information architecture and content strategy to analytics and stakeholder communication.
Work Experience
Orbital — Technical Writer (Knowledge Manager)
Full-time · Apr 2025 – Present · London, UK (Hybrid)
Took full ownership of documentation for a fintech payments company as the sole technical writer. Redesigned the docs site, unified 3 products, and built the knowledge base and API reference.
- Redesigned the ReadMe site to match current Orbital branding and unified 3 separate products into one docs site
- Migrated 40+ API endpoints from Postman into ReadMe, replacing a fragmented two-platform setup with a single source of truth
- Created 75+ new knowledge base pages and defined the information architecture
- Built onboarding checklists and task-based flows using ReadMe Recipes for merchant payment integration workflows
- Used Claude Code and Gemini to speed up drafting and PR reviews, reducing review-readiness by an average of 3 days
- Created markdown instruction files for Claude (
skills.md,agents.md,prompts.md) and connected MCP servers for AI-assisted documentation - Set up CI/CD pipelines with automated linters, format checks, link checks, and spell checks. Configured GitHub Actions to sync the OpenAPI spec with ReadMe
- Presented a documentation roadmap to product leadership and set up Jira-based planning
- Tracked page views, search queries, and drop-off rates using ReadMe and Google Analytics
ZenRows — Technical Content Writer
Contract · Sep 2024 – Dec 2024 · Spain (Remote)
Contracted with ZenRows, a web scraping API platform, to author developer-focused technical content on scraping techniques, tooling, and best practices.
- Wrote technical articles covering web scraping workflows, proxy management, and automation tools for the ZenRows developer audience
- Researched and planned content topics aligned with the product roadmap and SEO strategy
- Used Notion to manage content pipelines, track deliverables, and coordinate with the team
GenLayer — Technical Writer
Contract · May 2024 – Aug 2024 · Remote
Contracted with GenLayer, a Web3 startup building intelligent smart contracts, to build the first version of the product documentation.
- Migrated documentation from a paid platform to Nextra (open source), saving an estimated $800+ annually
- Set up a docs-as-code workflow using Git and Nextra with CI/CD pipelines for version control, pull request reviews, automated checks, and publishing
- Converted the company’s whitepaper into developer-friendly documentation, authoring 50+ pages
- Used ChatGPT and Gemini to speed up drafting and review cycles
- Collaborated with the product team to write in-app error messaging and UI copy for GenLayer Studio
- Required understanding of both AI/ML concepts and blockchain infrastructure
Calimero Network — Technical Writer
Full-time · Mar 2023 – May 2024 · Zagreb, Croatia (Remote)
Owned documentation for a Web3 company in the NEAR ecosystem through a major product direction change.
- Maintained and updated product documentation through a major product pivot in the NEAR ecosystem
- Documented new features across blockchain infrastructure and private network protocols
- Wrote SDK documentation for JavaScript and Rust client libraries
- Created Zendesk support articles to reduce repetitive support load
- Managed internal Confluence documentation for team onboarding
- Authored technical blogs and ecosystem guides for the NEAR developer community
- Created flowcharts, architecture diagrams, and visual assets using Draw.io
- Collaborated with product and engineering within an Agile workflow
Protocol Labs (Bacalhau) — Senior Technical Writer
Contract · Dec 2022 – Jun 2023 · Seattle, WA (Remote)
Owned documentation for a distributed compute platform, from architecture to the v1 release that supported the company’s acquisition.
- Applied the Diátaxis framework to structure documentation across tutorials, how-to guides, conceptual docs, API references, and specifications in Docusaurus
- Designed and built a developer onboarding journey with practical examples
- Launched a Substack newsletter, growing from 116 to 2K email deliveries
- Monitored documentation traffic and engagement using Google Analytics
- Delivered the complete documentation for the Bacalhau v1 release that played a direct role in the company’s acquisition by Expanso
Mindee — Technical Writer
Full-time · Nov 2021 – Aug 2022 · Paris, France (Remote)
Joined a fast-moving OCR API company and hit the ground running, resolving 25+ documentation issues in the first month.
- Resolved 25+ documentation issues via GitHub Issues in the first month
- Migrated SDK documentation from scattered private GitHub repos into one unified reference
- Tested APIs against the live ReadMe interface to validate parameter and schema information
- Documented new product features as they shipped
- Authored product blogs and ran the company newsletter
- Tracked performance using Google Analytics, ReadMe analytics, and Hotjar
Freelance Technical Writer
Self-Employed · Feb 2021 – Oct 2021 · Remote
Built documentation for early-stage startups and open source projects across cloud infrastructure, data tooling, networking, and blockchain.
- GlueOps: Centralised scattered GitHub information into a unified Docusaurus site, documenting deployment processes across Docker Hub, GCP, GitHub, AWS, Azure, Terraform, and Quay
- Coupler.io: Wrote technical articles and developer-focused content
- PeeringDB: Conducted user analysis to determine documentation needs and developed content structure and templates
- Extrimian: Developed the company’s first official technical documentation on blockchain technology and decentralisation
Core Competencies
- Documentation Architecture: Information architecture, content strategy, Diátaxis framework, content auditing
- Platforms & Tools: ReadMe, Docusaurus, Nextra, Mintlify, Hugo, Zendesk, Confluence
- API Documentation: OpenAPI/Swagger, JSON-RPC, REST APIs, Postman, SDK documentation
- Developer Experience: Getting started guides, tutorials, onboarding flows, error messaging, UI copy
- AI & Automation: Claude Code, Gemini, ChatGPT, MCP servers, CI/CD pipelines, automated checks
- Analytics: Google Analytics, ReadMe analytics, Hotjar, documentation metrics
- Collaboration: Jira, Agile workflows, stakeholder communication, cross-functional teamwork
- Technical Skills: Git, GitHub, Markdown, MDX, HTML/CSS, Python (reading), JavaScript (reading)
Open Source Contributions
- Mautic — Team Lead, Team Education initiative. Led documentation efforts for the open-source marketing automation platform
- Open Source Community — Active contributor to documentation and developer experience across various projects
Education
Bachelor’s degree in Computer Science
This portfolio site is built with Nextra v4 (Next.js 14), styled with custom CSS, and deployed to GitHub Pages via GitHub Actions.